Returns – IHS Group

Who does this returns policy apply to?

This returns policy applies to purchases made by consumers through our online shop. Business customers are referred to our ‘’General Terms and Conditions of Delivery.''

Right of withdrawal for consumers

As a consumer, you have a statutory right of withdrawal when making an online purchase, including a 14-day cooling-off period. This period starts on the day after you, or a third party designated by you, receive the product. 
Within this period, you may withdraw from the purchase without giving any reason. After notifying us of your withdrawal, you have a further 14 days to return the product to us.

How do you register a return?

Would you like to exercise your right of withdrawal? Please notify us of your return within 14 days of receiving the product by email at sales@ihs-group.com or by phone on +31 (0)33 286 1075.

Please include the following information in your return notification:

• Name
• Order number
• Date of receipt
• The product or products you wish to return
• Your IBAN or payment details, if required for the refund

Return conditions

You may inspect and assess the product in the same way as you would be permitted to do in a physical shop. As far as reasonably possible, the product must be returned in its original condition and packaging, including any accessories, manuals and supplied components.
You are responsible for any reduction in the value of the product resulting from use beyond what is necessary to establish the product’s nature, characteristics and functionality. In such cases, we may deduct a reasonable amount for the reduction in value.

Return costs and refunds

The cost of returning a product is payable by the consumer, unless we have indicated otherwise in advance or the product was delivered incorrectly, damaged or defective. If we did not clearly inform you in advance that you would be responsible for the return costs, these costs will be borne by us. We recommend retaining your proof of postage until the return has been fully processed.

Following withdrawal, we will refund the full purchase price, including the standard delivery costs of the original shipment, where applicable. We will issue the refund using the same payment method within 14 days of the date on which you informed us that you wished to withdraw from the purchase. Did you choose a more expensive delivery method than our standard delivery option? In that case, we will only refund the cost of standard delivery.
 

Business orders

Business customers are referred to our ‘’General Terms and Conditions of Delivery.''

Questions about your return?

E-mail: sales@ihs-group.com
Telephone: +31 (0)33 286 1075